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Many questions regarding travel42 can be found in the FAQs below.
If you can't find an answer to your question please Submit A Help Request.
If you are unable to submit a help request through our website, feel free to send
us a note at [email protected], or call us between 9:00 am and 5:00 pm EST.

855-872-8542 (US)  or  336-714-3325 (outside the US)

 
             Frequently Asked Questions


I. Using the Site

II. Content

IV. Contact Us

 


I. Using the Site

1. I am a subscriber, how do I log into the site?
1. To log in to travel42, go to the website www.travel-42.com (don't forget the dash). At the top right of the page enter your user ID and password, then click on the gray Go button.

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2. I forgot my user ID or password; how do I log in?
If you have forgotten you user ID or password, click on the link directly below the password box that reads 'Forgot User ID or Password'. When you click on that link a pop-up box will appear asking you to enter your email address. Once you have entered your email address, you will receive an email with your user ID and a link to change your password. Clicking on the link will take you into the screen where you will see the user ID and black dots in the password field. Delete those dots, type in a new password and click save. Go back to the homepage of travel42 and enter your user ID and the new password.

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3. I am using the "I can't access my account" link but it says my email is not found.
If you are receiving the message that the email address you entered is not found in the system, then we do not have a current email address for you. Please note that IDs are not to be shared and if you are using someone else's ID then your email address is not associated with this account. Please contact your administrator to verify your information and update your email address.

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4. My User ID is not working; I am receiving a pop-up.
Please read the pop-up message carefully. It will tell you if the password does not match the user ID, or if the user ID is not found in the system. If the password does not match, then you are using an incorrect password for that user ID. If your pop-up box says that the user ID is not found, it means the user ID you are attempting to use does not exist. Please double check the ID. If you are still having trouble, please contact your administrator to verify your account and get the correct ID. You may also try the link "Forgot UserID or Password" and get your user ID sent to you, and a link to change your password.

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5. I would like to change my user ID and/or password.
There are two ways to change your user ID and/or password:

  • 1. Log in to the system using the old User ID and Password. Once you are into the site, click on the Edit Profile link at the top right of the page. On the next screen click on the manage account tab. You may change your user ID to anything you choose. The password may also be changed here but must be at least 5 characters with at least one letter and one number. Please make sure to save your changes by clicking the red save button. Failure to do so will result in no changes to your log-in information.

  • 2. The second way to change your log-in information is to contact your administrator. They have access to your account and can change that information at any time.

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6. I need training for the site; how can I get training?
To get training for travel42 please attend one of our webinars.  These are live demonstrations where you see the computer screen of the trainer as they walk you through the steps of using travel42. You have the opportunity to ask questions and have them answered in real time.  The webinar dates and times are accessible via the homepage of travel42, or click here www.travel-42.com/webinars   If you have trouble attending one of those demos, or if you do not have that much available time, we have the webinar broken down into segments for you to watch. Click on the Help tab and on that screen you will see several options: travel42 On Demand, Webinars, Quickstart, and the FAQs. Clicking on travel42 On Demand will take you to short videos which go over step-by-step instructions for specific tasks. The Quick Start Guide can be downloaded or even printed for you to use as you move through the system.  

 

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7. Our administrator has changed; how do we update that information?
To change the administrator, you will need the former administrator's User ID and Password. Log in to the system using their credentials and click on the Edit Profile link at the top right of the page. Then click on the Manage Account tab. The next page will bring up all of the account information. Under each section is a red "manage" link. For any sections that you want to make changes to, click on the manage link. Please remember to save your work before exiting by clicking on the RED SAVE BUTTON. You will need to click save on every page you make changes to. If you do not have the administrator's User ID and Password you can give us a call at Customer Service and we can make the change for you easily.

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8. How do I add my agent information to my trips?
You can add your personal information to all reports, plus you can upload your company's logo and an agent photo to your reports. All of this is done under the Edit Profile link at the top right of the page. Once you click the 'Edit Profile' link you will be taken straight into the business card section of travel42. Fill out all of the information as you would like it to appear on your reports. To load pictures, make sure that the pictures and logo are exactly the size indicated on the page (if you need assistance with this step, please call (855) 872-8542), then save them to your computer. Once you have the pictures saved on your computer, use the browse button from travel42 to load them onto the page. When you are finished, please click on the RED SAVE BUTTON at the bottom left of your screen to save all of your work.

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9. Why are you asking me about my destination specialties? Do I need to check those boxes?
The destination specialties are linked to the Lead Generation Program. If you checked the box at the top of the page to be included in this, you will need to select the destinations you specialize in so your contact information will be listed appropriately.

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10. How do I add a comment to my trips?
To add a general comment that will appear on the Cover Page of ALL of your saved Trips, click on the “Edit Profile” button at the top right of the page. Then click on the Preferences tab. The first screen is Client View, this is what your client will view when they click on the link in the email that they receive from you.  The Agent Comment Header is what will appear before your comments.  Report Comments are what will appear on the title page of each trip you create.  For Example: (Agent Comment Header) “Your travel agent adds: (trip/report Comments) I hope you enjoy this trip that I have created for you.  I have enjoyed working with you and look forward to assisting you with your future travels.” To add a comment to the cover Page of an individual Trip, click on the Trip name under My Trips. Once on the Trip Plan page, click “Edit” next to agent Branded Trip Plan Cover. There you can add a comment. You may also add comments to individual items on your Trip by clicking “Comment” next to the item.

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11. What is the suggested retail price? 
The Suggested Retail Price is how much the Trip report would cost if you were to charge them for it. This gives the Trip report a perceived value. Many agents mention that it is included in the booking fee or that the cost is waived.  If you prefer not to have a Suggested Retail Price, simply delete the price and leave it blank. Be sure to Save changes on the left hand side of the screen (red Save button).

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12. How do I create an email message for all my trips?
If you want to have an automatic email message for all your Trips, click on the “Edit Profile” tab on the top right of the page. Once in the Edit Profile section, click on the Preferences tab and then look for Email on the left hand side.  You will be able to enter the email subject line along with a personal message that will show up on the email that is sent to your client. The Trip you create will be a link in that email.

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13. I do not want my reports to show the hotel phone numbers and commission rates; how do I remove that?
The commission rates are only visible to you as an agent using travel42; these will automatically fall off when emailing or printing for your client. To remove the hotel phone numbers and rates, click on the “Edit Profile” tab on the top right of the page.  Once in the Edit Profile section, click on the Preferences tab and then click on Report Items on the left hand side.  Once in the Report Items page, you will see several boxes with check marks in them.  Everything that has a check mark will show on your reports. Read over them carefully and decide which ones you want.  If you just want to remove the phone numbers and hotel rates, uncheck the boxes for “show hotel contact info” and “show hotel rates”.  
  1. NOTE:These changes will only apply to Trips you make from this point going forward; it will not change in Trips that are already done.



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14. How do I search for a hotel, destination or cruise?
To search for an item, click on the Home link at the top of the page.  On the Home Page is a “Search For” box on the upper left-hand side. The default chosen is Hotels.  You may search for a Hotel by city, hotel name, airport, or landmark. As you type in your city (or hotel name, airport, landmark), you will see a white drop-down list appear. If you do not click Search or Enter, you may see what you are looking for on that list. If so, simply click on the item you want and you will be brought directly to that content. If you do happen to click Enter or Search, you will have a full-page of search results. Simply find the item you want and click on it. You will then be taken to that content.To search for a Destination, click on  Destination Reports then enter your destination in the white search box.  If searching for a Cruise, click on Cruises and use the white filters to find the sailing you need. If you do not need a specific sailing, but only want Ship information look beneath the white filters. There you will see “Browse by Line and Ship” in red letters. Click there and you will be brought to a list of Cruise Lines to choose from- from there you will be taken to the Ships. You may also search by region by clicking on the map below the search box.  Once you click on the country you are interested in, the next page will give you a list of states/regions within the country, then cities and so on until you have narrowed down exactly what you are looking for. This is best you have a certain destination area but not necessarily the city. 

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15. If I can search from the homepage, what is the Quick Search box? 
The Quick Search box is just that, a place to enter exactly what you want.  If you go into the system knowing exactly what hotel, city, or cruise ship you are looking for, you may type that into the Quick Search box located in the top right hand corner of the page.  You will then be directed straight to the information you want.  It is a “shortcut” search which works best if you type what you are looking for and pause (do not hit Search or Enter). A white drop-down list will appear from which you can choose the item you are looking for. 

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16. When I am looking at the information, there are red arrows beside things, what are the arrows for?
Any time you are in a Destination and you see a next to a line item, it indicates more information is available on that particular item. Click the and more information will be displayed below the item. Re-clicking the RED ARROW will "close" the additional information and list only the line item again. It is a way of including information without taking up more room on the page. This is also true in the 'My Selections' Box.

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17. Is there a 'Quick Send' and/or 'Quick Print' feature? 
There is a Quick Email feature for each Destination, Hotel and Cruise.  Underneath the name of the Hotel/Destination/Cruise you will see a black printer icon and a black envelope icon. The black printer is the Quick Print icon and the black envelope is the Quick Email icon. Note that if you are “Quick Emailing” or “Quick Printing” information it will send all of the available information, and the customization options will not be available.

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18. How do I send/print my search results? 
There are two ways to print and email reports. One is covered in question 17 above which will send or print the entire report.  You can customize your report a bit more and add individual report items to your “My Selections” box.  When you have searched for the content you want, you will notice a red “Add to My Selections” link next to each available item. This may be located next to a Hotel name, next to a Cruise name, or next to specific items under Destination content (under the Overview tab next to “Introduction,” for instance).  By clicking the link you are telling the system that this is an item you want to add into your My Selections box. Continue to click “Add to My Selections” for every item you want to add to the report- whether it is Hotels, Destinations, or Cruises. Once you have added everything you would like, click on the red arrow inside the yellow My Selections box to open it up and verify the contents inside.  If everything is correct, use the icons inside of the yellow My Selections box to select the function you want (send, print, add item to a trip, or add to library). If there is something in the box that you do not want, look for the small grey trash can to the right of the item.  By clicking the trash can you will remove that item from the My Selections box and from your report. Note: You may want to check the box every time you start a new report as it will hold anything that has been previously placed in it. Clearing My Selections will start you fresh for next time.

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19. What is the 'My Selections' box and how do I use it?

  1. The My Selections box is a holding place for the items you are “collecting”.  Many refer to this as their shopping cart.  It is a place for you to put reviews and information you are interested in as you are searching for them.  You may add as many things as you like to the box as they can be deleted later if you change your mind.  Once you have completed your search, double check the contents of the box by clicking the red arrow inside the yellow My Selections box.  Clicking that arrow will “open up” the box and show you everything that has been placed in it.  Carefully read over the contents to ensure correctness.  To remove an item, simply click the small grey trash can to the right of the item. When you are finished, use one of the icons inside of the yellow My Selections box to choose a function (send, print, add item to a trip, or add to library).  To clear out the box and start a new report you can click on the last icon and select start new, or click the red arrow inside the My Selections box and look for the red link “Clear My Selections”.  Both ways will empty the box and start a new report. Note: You may want to check the box every time you start a new report as it will hold anything that has been previously placed in it.  Starting fresh will eliminate some confusion later.

 

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20. Can I add multiple items to 'My Selections'? How do I do that?

  1. When you are in the review, beside the bold lettered subject lines, you can see a red link that says “Add to My Selections”.  By clicking that link you are telling the system that this is an item you want and it will be added to your My Selections box. Once you have added an item, the red link will change to a black button that says “Remove Item”. If you change your mind and do not want that item, click on the “Remove Item” button and it will be removed from your selections. Continue to do that for every item you want to add to the report whether it is Hotels, Destinations, or Cruises. Once you have added everything you would like, click on the red arrow inside of the yellow My Selections box and verify the contents of the box.  You can go back to search and select a different destination; the “My Selections” will save the items selected until you clear these.  If everything is correct, use the icons inside of the yellow My Selections box to select the function you want (send, print, add item to a trip, or add to library).

 

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21. I am adding items to the 'My Selections' box but there are items in there that I do not want. What do I do now?

  1. Once you have completed your search, double check the contents of the box by clicking the red arrow inside of the yellow My Selections box. Clicking that arrow will “open up” the box and show you everything that has been placed in it.  Carefully read over the contents to ensure correctness.  To remove an item, simply click the small grey trash can to the right of the item. Note: You may want to check the box every time you start a new report as it will hold anything that has been previously placed in it.  Starting fresh will eliminate some confusion later.

 

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22. How do I create a trip?

  1. Begin by clicking on the My Trips tab.  Click on the red button to the left “Create New Trip”.  Create your Trip name, assign a client (if the client is not already in your client list, click on the red link “Add New Client” and add them in). Trip dates and notes are optional fields.  Then click the red button that says “Create New Trip”.  Your screen should now show the name of your Trip, then a colon, and the words “Trip Plan” in the upper left.  Example:  St. Thomas: Trip Plan.  Scroll down and look under Trip Plan Contents, you will see a section that says, “Add Item to Trip Plan”.  Click “From Browse”.  This will take you back to the home page where you can now search for items to add to this Trip. If you have already added items to My Selections and you need to save them as a Trip, look for the icon to the right of “My Selection” that looks like a piece of paper with a check mark; it is the third icon over.  Click on that icon to place the reviews from your My Selections box into a Trip. When you click the icon, a pop up box will appear. Create your Trip name, assign a client (if the client is not already in your client list, click on the red “Add New Client” and add them in). Trip dates and notes are optional fields.  Then click the red button that says “Add Items”.  You should receive a new box that says “Congratulations, your new trip has been created and items added to it”. You may then decide to deliver the Trip, go back into it to review or edit, or start a new Trip.  Once you are done, the Trip will now appear on your My Trips page and will be saved until you choose to delete it.  

 

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23. I have created a trip but there are items I no longer need, or I want to add more items; how do I edit the trip?
To edit a saved Trip, begin under My Trips and click on the NAME of the Trip (do not check the box next to the Trip name). This will open up your Trip and bring you to the Trip Plan page. You will see all of your items listed under “Trip Plan Contents.” Next to each item you will see three options: Comments, Edit, and Remove. If you want to edit the information for an item, click on the “Edit” option. There you can check or uncheck the boxes next to information to add or remove. Click Save at the bottom of the window once you have completed your edits. To completely remove an item on the Contents list, click “Remove” next to the item. Your contents will update to reflect this change. 

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24. I have a trip but want to delete some of the paragraphs; how do I do that?
There is only one way to edit the text inside a review or section of destination content.  This can only be achieved when items have been added to a saved Trip (under My Trips).  Go to My Trips and click on the NAME of the Trip you want to edit.  On the right hand side of your Trip Plan page, you will see several options: Edit Details, Save Copy As, then below those you will see Send Trip Plan, download Trip Plan, Print Trip Plan, Preview client Report, and finally Save to Word. Click on the “Save to Word” option. Please note that the title page will not download. Click on this link and a box will open asking if you want to open, save or cancel.  Open will open the report on your screen as a Word document.   If you choose save, you will save the item to your computer, so please put the report somewhere that you can find it easily: a good option is inside of “My Documents” or to your Desktop.  If you open the Trip document, you can immediately begin making edits just as you would any Word document.  When you have finished, you will still need to save the report where you can find it using the “Save As” option.  You can then attach the document to an email and type your own cover letter in the body of the email or print for your client.

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25. I have items in my Library; how do I send/print them?  The Library is used as a reference tool. It is a place to hold items that you frequently use so that you do not always have to search the site for them. For instance, if you have several hotels in Paris that you always use for your clients, you can save them as a Library Item so that you can easily pull them up to use in future Trips. With that in mind, you cannot print or email directly from the Library. You must add the Library Item to the My Selections box or to a Saved Trip and then you can send or print.  To add the Library Items to your My Selections box, click on the NAME of the Library Item that you want to use (do not check the white box). One the Item opens up, you will see the name of the Library Item at the top of the page: for instance “Rome Hotels: Library Item.” Underneath “Library Item Contents” you will see the contents listed with white boxes to the left of each of them. If you would like to select all of them, check the box next to “Check All.” You may also check the box next to individual items that you want to include. Once you have checked all the boxes you want, click on the red “Multiple Items to Add” button on the upper right-hand side. A window will appear that asks “Are you sure you want to add Library Items?” and you will click “Yes.” Your items are now inside of your My Selections box. To add Library Items to a Saved Trip, you will first click on My Trips. Then click on the NAME of the Trip that you want to add the items to. Underneath “Trip Plan Contents” you will see the options “Add Item to Trip Plan. . . From Browse, From Library, and Custom Place.” Click on the “From Library” option. You will then follow the steps above: click on the name of the Library Item you want to use, check the boxes next to the items you want, and click “Multiple Items to Add.” Those Library Items are now saved to your Trip. 

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26. How do I set up my clients? How do I change their information?

  1. To add clients to your travel42 client list, click on the “Clients” link at the top of the page.  When the page appears, look for a red button on the left side of the page that says “Add a New Client”.  Click on that button to get a pop up box for you to complete with your client’s name and email address, which are required.  There are other tabs to add optional information such as Special Needs, etc.  Please be sure to click on the red “Save Changes” button at the bottom of the pop up box when you are finished.  To edit a client already in your list, click on “View” to the far right of the client’s name.  On the next page, their current information will appear. Click on the red button “Edit Client Details” located just below the clients name to make changes. Once you have made your corrections, click on the red “Save Changes” button at the bottom of the box.

 

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27. I would like to receive a copy of the reports I send to clients; is there a way to set that up automatically?

  1. You can tell the system to copy you on all of the reports you send. Click on Edit Profile at the top right of the page.  Click on the Preferences tab and the look for a red “Email” option on the left hand side.  Click there and your preferences for outgoing emails will come up.  You can enter a personal message that will be on ALL of your outgoing emails if you like. To be copied on all emails, click on the box beside “Copy Me”. Be sure to click on the red Save button on the left hand side to save the change.  Now all of the reports you email to clients will come to you as well.  Please make sure to check your junk mail as travel42 reports often go to that folder. If you only want to be copied on a particular report, when the pop up box to email the report comes up, check the box to the right that says “Send Me a Copy”.  That email will then be sent to both of you.  Deleted this last sentence which makes no sense and sounds terrible.

 

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28. How do I send the same trip to a different client? 

  1. If you want to send a previously saved Trip, begin under My Trips. Click on the NAME of the Trip that you would like to use, and you will be taken to the Trip Plan page. On the upper right hand side of the page, you will see an option that says, “Save Copy As”.  Click there and you will be prompted to fill in the new client name in the pop-up box.  You may change the Client name, the Trip name, the Travel Dates, etc. if you like. Click on the red “Save Changes” button, and you will be looking at the copy of the Trip for the new client. This new copy will also be listed under your My Trips.

 

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29. I have to sign in every time I go to the site. I did not have to do this with STAR/Weissmann. How can I be automatically logged in?

  1. If you would like the system to remember your User ID and Passowrd, go to the travel42 Home Page as you usually would to login. Underneath the User ID and Password area, you will see “Remember Me.” Check that box. To remain logged in, do not log out when finished using the site. Simply close the window.  This will keep you logged in to the site and you will no longer need to log in every time. Please note your user ID and password in a convenient place in case you have to delete your cookies or do a system update.  These actions will log you out of the program and you will have to re-enter your user ID and password.

 

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II. Content

1. What do the STAR classifications mean?
travel42's STAR Hotel Rating system is based on the Northstar Travel Media Hotel Classification System and its unique 10-tiered rating procedure, which has been an industry standard for more than 70 years. Used in our numerous travel publications, it stands alone as a completely objective and independent evaluation system with a worldwide application. In addition to travel42, it is also used in other Northstar Travel Media brands including Official Hotel Guide, Business Travel Planner, Travel Weekly, Hotel and Travel Index, and M&C Facilities Search. Hotels are evaluated using all information available to our editors. Each element of the hotel is considered including structure and decor, service and amenities, room size and furnishings, destination of the property and a review of guest experiences. While every effort is made to establish classifications that are accurate and fair, they represent the opinion of the editors, to serve as a general guide, and are not to be used for any other purpose.


An expensive luxury hotel offering guests the highest standards of accommodations and facilities and providing almost any level of personal service. Hotels in this category are among the world's finest.


An above-average hotel with some outstanding features and a broad range of services. May have a special focus on design, style and amenities. Guest rooms and public areas are tastefully furnished, very comfortable, striving to meet the needs of business and leisure guests.


The full-service hotel standard. A dependable, well-maintained hotel with comfortable accommodations and public areas. Usually provides a wide range of services, amenities and facilities. May have a superior executive level or wing.


Primarily a midmarket economy hotel providing simpler accommodations and services. Public areas and facilities may be limited. In-room amenities often designed for the business traveler.


A property for the budget traveler providing basic room amenities, but few services. Accommodations may be standardized. Often in locations convenient to highways, business or airports.

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2. What are the amenities ratings?


A property offering the widest range of public areas and the greatest variety of services. A five-check hotel will customarily have a multilingual staff and a high staff-to-guest ratio, luxurious public rooms and accommodations, refined decor and appointments, at least one restaurant, one lounge, some meeting space, suites or other multiroom accommodations, and round-the-clock room service.


An above-average property, usually one of the better ones that attract conventions and families but do not provide the personalized attention, plush appointments, or fine detailing of a five-check hotel. Public rooms and accommodations are likely to be either more commercial in tone or more limited in scope than their five-check equivalents.


A middle-grade property with standard facilities, amenities and guest quarters. These are generally commercial or transient hotels, or inns with few offerings. Restaurants are not always on the premises of the hotels, but food service of some sort is available. The guest quarters typically have private baths.


A budget operation with limited facilities and services. Public areas may be limited to a reception desk; TVs, phones, and private baths may be lacking; and service is likely to be minimal.


As a rule, properties that would get only one amenity check are not reviewed in travel42. Those that are included generally represent the best available accommodations in a given area. Facilities tend to be Spartan and service minimal.

NOTE: Accommodations in three- to five-check properties provide phones, cable or satellite TVs with remote controls, one or two double, king or queen beds, and private baths with showers, tubs or both unless otherwise noted.

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3. Who writes the STAR reviews?

Our reviews are written by unbiased professional writers. They are carefully vetted to meet our strict standards and are paid by us, not the hotels they review. All are extremely well-traveled and understand the ins and outs of being on the road.

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4. What are agent reviews and how are they different from STAR reviews?

The Agent Reviews are written by fellow agents who are enrolled in our service. These are meant to subsidize the professional review by giving you more information about the hotel you are considering. Agents writing these reviews should have visited the property personally and are providing another opinion on the property. They may or may not agree with the professional review but are available for you to view and will not be able to be sent to your client. Agents are not paid for these reviews.

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5. Is the information in travel42 different from STAR/Weissmann?

travel42 is a merger of STAR and Weissmann. The information available is exactly the same as in our other products. As travel42 is an upgraded product, built on a brand-new platform, the reports are in a new format and how you go about getting the information is different. But rest assured that the information you are seeing is the same reliable information you have been accustomed to.

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6. I have found the hotel I am looking for but there is no overview; why?

travel42 includes the hotel and travel index so there are over 100,000 hotels available in the system. Approximately 10,000 of the available hotels are STAR reviewed so it is possible that a hotel you are searching for is not reviewed; when that happens you will see basic hotel information, but no Review under the Overview tab.

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7. I see the list of hotels for my destination, but there are too many. How can I narrow down my list?

When you are looking at the list of hotels, there is a box across the top of the page labeled "Filter ____ Hotels" where in the blank is the city you are searching in (Filter Atlanta Hotels, Filter Cancun Hotels, etc.). You can use these filters to narrow down your list to exactly what you are looking for. Do you want only STAR rated hotels, does your client have a list of amenities they are looking for, do you want only 5 STAR rated hotels? All of these are useable filters found inside the yellow box. Once you have checked off the desired filters, your list will narrow down to only the hotels that meet your specific requirements.

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8. What is the Resource Center?

The Resource Center is where you will find many of the "extras" you get with a travel42 subscription. On the right side are the travel alerts that tell you what is going on around the world that may affect travel plans. In the middle of the page are links for the help features associated with travel42. The links will take you directly to the help item. The page also shows the properties and destinations that were mostly recently updated. Finally we show you all of our social media links. Clicking on any one will take you to our page on that website. Please check out Tipster, which is our travel blog updated by our editorial staff. There are informative and entertaining articles meant to keep you in the know with insider information.

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9. What are Travel Alerts?

Travel Alerts are a newsfeed of any worldwide event that may affect travel. They are meant to keep you abreast of what is going on around the globe that may interfere with your client's travel plans. They are also useful in tracking activity that may strand your client, prevent them from traveling or warn them of social changes that may make travel unsafe.

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10. What is Tipster?

Tipster is our travel42 blog! It has entertaining and informative articles written by our editorial staff to give readers "insider" information. There are articles about destinations, hotels, and points of interest. It is a great way for us to keep in touch with you, our clients, and provide information that is not always found in our reports.

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III. Subscription

1. How do I subscribe to travel42?
There are two ways to subscribe to travel42.  The first is through the Home Page www.travel-42.com. At the bottom of the Home Page is a button that says “Sign Up Now”.  Click on that button to be taken to the enrollment section.  Fill out your information and you will be sent an activation email that allows you to set up your own user ID and password. While on the Home Page, make sure to look for any special offers we may have to get an even better deal!  We also send out email frequently, if you receive on with a special promo code, there will a place to enter that code when you subscribe.  The second way to subscribe is by calling into the support center at 877-617-4242.  There are agents available to enroll you from 9am-5pm EST.

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2. Can I get a trial of travel42? 
We do offer free trials to travel42 which are generally listed on the Home Page. If you need assistance signing up, please call 877-617-4242 and ask for a free trial.  

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3. I have a free trial; can I turn that into a full subscription?
If you have already done a free trial and would like to upgrade to a full subscription, call us at 877-617-4242 and we will upgrade you. You will be able to keep the same user ID and password you have already set up and we may be able to offer you a promotional rate.

 

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4. I have an account but want to add users; how do I accomplish that?
Users can be added to an account at any time. Please call Customer Service center at 877-617-4242 to add users. Be mindful that there is a charge associated with this action and adding users will increase your rates.

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5. I want to cancel my account; how can I do this?
If you choose to pay for your subscription annually, there is a 7 day money back guarantee. You may call us within those first 7 days for a full refund. No prorated refunds will be given after those initial 7 days. If you choose to pay monthly, you may cancel at any time. You will be cancelled effective the end of your last paid-for month. No prorated refunds will be given for monthly subscriptions. To cancel please call our Customer Service number at 855-872-8542.

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6. How do I renew my subscription?
If you have placed your account on auto-pay, your account will automatically renew at the end of your one year subscription.  The cost will be automatically charged to your account.  If you are not on auto-pay, you will need to call Customer Service at 855-872-8542 to renew and supply payment information.  Monthly accounts will continue to charge every month.  They will not stop unless you call in to cancel.

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7. Where can I find a copy of the subscription agreement?
The subscription agreement can be found at www.travel-42.com/subscription-agreement.

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IV. Contact Us

1. I have a suggestion or comment; how do I send it to you?

  1. We love to get feedback on our site!  Any questions, comments or concerns you have can be emailed to us at [email protected].  You can also reach us by clicking on the “Contact Us” section of the website (in the black bar across the top of the page).  All emails are answered within 24 hrs, but most often with 15-20 minutes.  

 

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2. I need help and want to talk to a person; what are your customer service hours?
There are live customer support specialists in our customer service center Monday-Friday 9am - 5pm ET, excluding holidays. We can be reached by dialing 855-872-8542 in the US and 1-336-714-3328 outside the US.

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3. Can I email you a question?  How quickly will I get a response?

  1. You can email questions to us at any time! Agents are here M-F 9am-5pm EST, excluding holidays to answer your emails. Your questions can be emailed to us at [email protected].  You can also reach us by clicking on the Contact Us section of the website.  All emails are answered within 24 hrs, but most often with 15-20 minutes.  

 

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4. I get a lot of emails; how do I opt out of these?
There is an opt-out link, or unsubscribe button, at the bottom of each marketing email. Clicking on that link will notify us to remove your email from our marketing database. Please be aware that you will continue to receive emails notifying you of your account status, or any issue with your account, as we do not send any information in traditional mailing formats. Please make sure that your email address is kept up-to-date in order to receive accurate account information.

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